Our warranty is valid from the date of purchase to the original purchaser. Proof of purchase and pictures for claims are required. All Dr Strap products are designed for commercial use in a public setting or home use. All warranty work is prorated and limited. Warranties during the first full year will be covered 100%.
10 year limited warranty on the frames from the original date of purchase. If your frame fails structurally during normal use with regular maintenance in the first year, Dr Strap will repair or replace with the same product at no charge. This includes parts and labor.
5 year limited warranty against cracking, peeling, and blistering if the finish is maintained by cleaning monthly. In addition the glide replacement is a necessary function in maintaining the furniture and should be accomplished on a regular basis, or more frequently, depending on the level of usage. Dr Strap recommends a quarterly inspection of the glides to insure maximum longevity of your frame and finish. These glides are available from Dr Strap.
7 year limited warranty against breakage. This applies to breakage only not color changes. If a strap breaks in the first year Dr Strap will supply a replacement strap, shipping included.
the choice of fabric used to make slings is determined by the purchaser. While they are all very decorative, they all do not securely stay firm throughout their life. Some tend to stretch or sag. Dr Strap will recommend fabric classes best suited to your use if requested. The warranty for other fabrics is 1 year limited warranty on the fabrics regarding workmanship only.
Acrylic and fiberglass table tops are warranted against breaking, bowing or warping for one year, acrylic tops with holes are excluded. Fiberglass table tops that are colored carry a one year warranty against fading.
NEW TABLE TOP NOTE:
In order to help keep the finish bright and to prevent the cracking of a colored table top’s gel coat from wearing off, it is recommended to hard wax the top every three months.